Manager Customer Contact Center
Thales(11 days ago)
About this role
The Head of Customer Service Center oversees the delivery of service projects, manages customer information exchange, and leads teams responsible for customer support, sales support, and technical assistance. The role involves ensuring customer satisfaction, managing processes like warranty and spare parts, and driving continuous improvement in service standards.
Required Skills
- Customer Support
- Service Management
- Team Leadership
- Process Improvement
- Stakeholder Management
- Technical Assistance
- Spare Parts Management
- Customer Satisfaction
- Warranty Management
- Change Management
About Thales
thalesgroup.comFrom Aerospace, Space, Defence to Security & Transportation, Thales helps its customers to create a safer world by giving them the tools they need to perform critical tasks
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