Manager, Customer Content Services
Cision(5 days ago)
About this role
The Manager, Customer Content Services at Cision leads the team responsible for newsroom content distribution and ensuring high standards of content quality and customer experience. The role supports revenue generation at point of sale and involves close collaboration with sales and other departments to uphold service fulfillment and performance targets.
Required Skills
- Team Management
- Content Operations
- Customer Service
- Escalation Handling
- Quality Metrics
- Workflow Prioritization
- Troubleshooting
- Sales Collaboration
- Communication
About Cision
cision.comCision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.