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Manager, Customer Engagement at Flamingo - ApplyBlast

Manager, Customer Engagement

Flamingo

18 days ago

3.3 on Glassdoor

Las Vegas, Nevada, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Engagement leads Caesars' Service Recovery function, focusing on proactively identifying and recovering customer revenue opportunities created by friction across the customer lifecycle. This role oversees a team dedicated to customer outreach, player reactivation, registration completion, deposit recovery, account reinstatement, and retention of inactive customers. The position establishes strategy, operating models, and performance metrics to improve the customer experience while delivering measurable revenue growth.

Responsibilities

Develop and execute Service Recovery strategy to maximize customer retention and revenue recovery
Lead team of Supervisors and Service Recovery Specialists providing coaching and performance management
Drive initiatives supporting registration recovery, KYC-to-deposit conversion, and dormant player reactivation

Skills

About Flamingo

caesars.com

Headquarters

Las Vegas, Nevada, United States

Company Size

10001+ employees

Founded

1937

View Profile

Flamingo is a consumer brand focused on personal care products. The company offers thoughtfully designed grooming and self-care products and sells through direct-to-consumer and retail channels. Flamingo emphasizes accessible, high-quality products and brand-led customer experience. It appears to recruit via a Greenhouse board under the identifier 'flamingo'.