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Manager, Customer Experience and Insights at TD Bank - ApplyBlast

Manager, Customer Experience and Insights

TD Bank

3 months ago

Toronto, Ontario, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

This role leads a critical component of TD Bank's strategic customer experience measurement and syndicated insights portfolio. The successful candidate will act as a trusted advisor to senior stakeholders, translating complex market and customer data into actionable business implications that drive customer experience decisions. Responsibilities include managing external research partnerships, synthesizing diverse information sources, and delivering executive-level storytelling to influence strategic outcomes.

Responsibilities

Lead strategic customer experience measurement and syndicated insights portfolio
Translate complex research findings into actionable business implications
Manage external research partnerships and vendor relationships
Develop executive-level presentations and compelling narratives
Influence strategic decision-making across the enterprise

Skills

Qualifications

Undergraduate degree or equivalent professional certification

About TD Bank

td.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

2007

View Profile

TD Bank is a U.S.-based retail and commercial bank offering a wide range of personal and business financial products, including checking and savings accounts, credit cards, personal loans, mortgages, and home equity options. The bank provides online and mobile banking services as well as in-store appointments with banking specialists. TD Bank is FDIC-insured and operates as the U.S. subsidiary of Toronto-Dominion Bank (TD Bank Group).