Manager, Customer Experience & Technical Enablement

Nymi is hiring a Customer Success Manager to lead a team of technical specialists in delivering post-sale support, training, and integrations for enterprise customers in regulated industries like pharmaceuticals. This player/coach role involves managing complex technical escalations, driving support analytics, and embedding AI into workflows while ensuring customers can operate and optimize their Nymi environments. The position requires close collaboration with Product, Engineering, and Sales teams to maintain high customer satisfaction and retention.