Manager, Customer Experience Transformation

As the Manager, Customer Experience (CX) Transformation at BCAA, you will shape and deliver the company's customer experience vision by leading initiatives to simplify, modernize, and enhance interactions with over 500,000 households. You will identify opportunities for improvement using customer insights and emerging technologies, partnering across the organization to reduce friction and create seamless digital and assisted channel experiences while driving measurable value for both customers and team members.