Manager, Customer Experience
TD Bank Group(1 month ago)
About this role
The Manager Customer Experience at TD Canada Trust is a branch-level leader focused on delivering exceptional customer experiences within TD’s Personal & Commercial Banking line. Based in Vancouver, the role supports the development and performance of frontline colleagues and helps ensure the branch meets TD’s customer service, operational, and regulatory expectations. This position contributes to driving a customer-first culture and continuous improvement in branch service delivery.
Required Skills
- Customer Service
- Team Leadership
- Coaching
- Scheduling
- Complaint Resolution
- Compliance
- Performance Management
- Microsoft Office
- Communication
- Operational Management
Qualifications
- Undergraduate Degree
About TD Bank Group
td.comExplore TD's online banking services, credit cards, checking accounts, savings accounts, loans and more financial products for you and your business.
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