Manager, Customer Insights (Qualitative)

The Manager, Customer Insights (Qualitative) role at The Hong Kong Jockey Club's Sports Business Division focuses on delivering sustainable growth and deepening customer engagement through qualitative research. The position involves designing and executing in-house studies, moderating focus groups, and synthesizing findings into actionable business recommendations. The role requires strong qualitative research design capabilities, hands-on fieldwork execution, and the ability to share insights effectively with stakeholders.