Avis Budget Group
The Manager, Customer Journey at Avis Budget Group analyzes end‑to‑end customer journeys, identifies friction points, and designs experience improvements to strengthen loyalty and drive business performance. The role partners cross‑functionally with Operations, Fleet, Digital, Marketing, and CVC, and supports the CX Council with analysis, reporting, and implementation tracking.
Avis Budget Group is a global mobility and vehicle rental company, best known for the Avis and Budget brands, with a 75-year history of serving customers through airport and neighborhood locations worldwide. The company operates a diverse fleet and a portfolio of mobility solutions, emphasizing customer satisfaction, innovation, and operational excellence. Avis Budget Group offers career opportunities across rental operations, airport services, corporate functions, technology and business support centers, and promotes diversity, inclusion, and professional development.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Avis Budget Group.
Senior Customer Experience Specialist
Medtronic
Customer Journey & CX Transformation Manager / Senior Manager
Prudential Hong Kong
Manager, Customer Experience & Journey Design
Prudential Hong Kong
Senior Customer Journey Manager
Jobgether
CX Researcher - Customer Journey Specialist
Smith & Nephew
Senior Customer Specialist
Medtronic