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Manager, Customer Onboarding at Justworks - ApplyBlast

Manager, Customer Onboarding

Justworks

1 day ago

3.3 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Onboarding leads and mentors a team responsible for the initial post-sales customer transition onto Justworks products, ensuring a standardized and seamless onboarding experience. This role focuses on optimizing processes, maintaining high customer satisfaction, and serving as a bridge between Sales, Operations, and Customer Success. The position requires strategic thinking, hands-on leadership, and a strong commitment to developing people and scalable systems.

Responsibilities

Lead and mentor the onboarding team to ensure seamless customer transitions
Oversee the entire onboarding lifecycle and optimize processes for efficiency
Collaborate with Sales, Operations, and Customer Success to align on customer journey

Skills

About Justworks

justworks.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Justworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.