Manager, Customer Service - Warehouse

The Manager, Customer Service - Warehouse oversees client relationships and operational performance at the site level, ensuring optimal execution of inbound, picking, packing, and outbound processes. This role involves leading a team of customer service representatives, resolving escalations, and collaborating with internal stakeholders to meet service level agreements and KPI targets. The position requires strong communication skills and a deep understanding of logistics and supply chain management to drive continuous improvement and client satisfaction.