Manager, Customer Success, Japan (Tokyo Based)
Zoom(2 months ago)
About this role
The Manager, Customer Success for Japan leads the regional Customer Success organization to align local initiatives with global business objectives. The role is based in Tokyo and reports to the Global Customer Success Head in the US. It focuses on scaling operations across Japanese markets and ensuring customer satisfaction, retention, and growth while reflecting Japan’s business culture.
Required Skills
- Customer Success
- Team Leadership
- Coaching
- SaaS
- Strategic Planning
- KPIs
- Stakeholder Management
- Escalation Management
- Multilingual
- Japan Market
+3 more
About Zoom
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