Manager, Customer Success Management
HighLevel
About this role
A Manager of Customer Success Management at HighLevel leads a team of CSMs, focusing on onboarding, adoption, retention, and client health for high-value customers. The role involves developing scalable methodologies, driving KPIs, and ensuring proactive engagement with enterprise accounts.
Skills
Qualifications
About HighLevel
gohighlevel.comGoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.
Recent company news
NewswireDaymond John Aligns with HighLevel to Advance AI-Powered Business Building
1 week ago
Dallas InnovatesHighLevel To Offer Paid ‘Agency-Launching’ AI SaaS Internships in Dallas Next Summer
Oct 27, 2025
Yahoo FinanceHighLevel Ranks No. 516 on the 2025 Inc. 5000 List of America’s Fastest-Growing Private Companies
Aug 12, 2025
Legal Desire Media and InsightsLatham Represents Goldman Sachs Asset Management and Other Direct Lenders in Dividend Recapitalization Transaction for Highlevel Inc.
1 week ago
ACCESS NewswireHighLevel Named One of LinkedIn's 2025 Top Startups in Dallas
Oct 31, 2025
About HighLevel
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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