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© All Rights Reserved. ApplyBlast.com
commerce
The Manager, Customer Success Management leads a high-performing team focused on driving customer retention, adoption, expansion, and long-term value for the open SaaS ecommerce platform. This role involves coaching team members, managing business performance metrics like Net Revenue Retention, and overseeing the entire customer lifecycle from onboarding to renewal. The position requires partnering cross-functionally to improve customer outcomes, reduce churn, and enhance overall customer experience.
Company Size
1-10 employees
Commerce is a commerce technology company that helps brands and retailers grow with flexible, connected e‑commerce tools and platforms. Its portfolio includes BigCommerce (a scalable online store and headless commerce platform), Feedonomics (product feed and marketplace optimization), and Makeswift (a no‑code site builder for fast digital experiences). Together these products address storefronts, catalog and feed management, marketplaces, checkout and integrated omnichannel workflows. Commerce targets businesses seeking scalable, API-driven and easy-to-integrate solutions to accelerate online sales and customer experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for commerce.
17% above the average for this role