Manager, Customer Success Operations
Human Interest
About this role
An Operations Manager within Customer Success & Operations at Human Interest leads a team responsible for executing financial transactions and money movements for clients and participants. The role serves as a bridge between Customer Success and Product/Engineering teams, translating customer insights into product improvements while ensuring operational excellence.
Skills
About Human Interest
humaninterest.comHuman Interest is an affordable, full‑service 401(k) and 403(b) provider that helps small and medium‑sized businesses offer workplace retirement plans. It combines a user‑friendly online platform with plan administration, compliance support, and investment advisory services (provided through its registered‑advisor subsidiary, Human Interest Advisors LLC). The company focuses on lowering costs and administrative burden so employers can more easily help employees save for retirement, offering tools for contributions, investments, and reporting.
Recent company news
AxiosScoop: 401(k) platform Human Interest now worth $3 billion
Oct 31, 2025
planadviserGuideline Accused of Corporate Espionage by Human Interest
Oct 31, 2025
Inc.comWild Corporate Espionage Claims Are Rocking the World of 401(k) Administration
Oct 28, 2025
Tech in AsiaRetirement tech firm Human Interest nets $100m, valued at $3b
Nov 1, 2025
401k SpecialistCapitalize, Human Interest Make ‘Most Innovative Companies’ List
Mar 19, 2025
About Human Interest
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Human Interest.
Salary
$70k – $80k
per year