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Manager, Customer Success Operations at MongoDB - ApplyBlast

Manager, Customer Success Operations

MongoDB

3 hours ago

4.0 on Glassdoor

New York City, New York, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Success Operations leads a team of analytical and operational business partners to drive the operating rhythm, forecasting, and business planning for the Customer Success organization. This role partners with senior leadership to analyze data, uncover insights, and shape the team's long-term vision to unlock sales revenue and optimize processes. The position requires a player-coach leader with strong analytical skills and experience in customer success or sales operations.

Responsibilities

Lead analytical and operational business partners aligned to the CS organization
Drive operating rhythm including monthly and quarterly business reviews and forecasting
Partner with senior leadership to drive market analyses and shape team vision

Skills

Qualifications

Bachelor's Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)

About MongoDB

mongodb.com

Headquarters

New York, New York, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.