Manager, Customer Success SMB
HHAeXchange
About this role
HHAeXchange is seeking a Manager, SMB Customer Success to oversee a team that drives product adoption, customer retention, and satisfaction among SMB providers. The role involves leadership, relationship management, strategic support, and collaboration across departments to enhance the customer experience within the home and community-based care platform.
Skills
Qualifications
About HHAeXchange
hhaexchange.comIndustries
Technology
HHAeXchange provides cloud-based software for homecare and personal care agencies, supporting functions such as scheduling, caregiver management, billing, payroll, and electronic visit verification (EVV). Its platform is also used by managed care organizations and payers to coordinate care and process authorizations, claims, and provider network workflows.
Recent company news
Yahoo FinanceHHAeXchange Unveils New Corporate Headquarters in New York City
Jun 3, 2025
Business WireBryan Skilled Home Care Recognized by HHAeXchange for Excellence in Mobile App Utilization
Sep 17, 2025
The Business JournalsHHAeXchange moves New York City headquarters, uniting teams after recent acquisitions
Jun 4, 2025
PR NewswireHHAeXchange Announces New Organizational Structure and Executive Appointment of Ken Ernsting
Apr 29, 2019
GlobeNewswireHHAeXchange Acquires Sandata Technologies, Enhancing
Oct 3, 2024
About HHAeXchange
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for HHAeXchange.
Salary
$95k – $125k
per year