Manager, Customer Success
Paperless Parts
About this role
The Manager of Customer Success leads a team of Customer Success Managers, ensuring customer adoption, retention, and growth through strategic support, process development, and team management.
Skills
About Paperless Parts
paperlessparts.comPaperless Parts is a cloud-based manufacturing platform that helps job shops and contract manufacturers streamline estimating, quoting, and order processing. The software offers quote generation and management, cost estimation and BOM building, order and shop workflow management, analytics, payment processing, and integrations with existing ERPs — including the ability to read 3D models and apply pricing formulas to assess part complexity. It emphasizes speed, visibility, and compliance (ITAR/NIST) while providing customer-facing RFQ and ordering tools. Manufacturers use Paperless Parts to reduce manual quoting time, improve scheduling and communication, and scale revenue with more consistent, automated workflows.
About Paperless Parts
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$110k – $148k
per year