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Manager, Customer Success at Watershed - ApplyBlast

Manager, Customer Success

Watershed

1 month ago

3.8 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

Watershed is seeking an experienced Manager for its North American Customer Success team to lead and develop a team of Customer Success Managers. The role focuses on designing and scaling customer success strategies, leveraging AI tools, and driving customer satisfaction, retention, and expansion. The manager will collaborate cross-functionally to translate customer needs into product improvements and shape the culture of the growing team.

Responsibilities

Hire, develop, and coach a team of Customer Success Managers
Design and build scaled Customer Success strategy and programs
Partner with product teams to translate customer needs into product improvements

Skills

About Watershed

watershed.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2019

View Profile

Watershed is the leading enterprise sustainability AI platform that helps businesses measure, report, and reduce their environmental impact, including carbon emissions, water, and land use. The platform offers AI-powered agents for data collection, cleaning, emissions factor mapping, and automated ESG report drafting, serving 90+ Fortune 500 companies. Watershed also supports supply chain decarbonization, clean power procurement, and strategic net-zero planning.