oraclecloudinfrastructure
The Manager Customer Support Operations leads and integrates the Service Desk and Strategic Customer Support teams under a single leadership structure to ensure operational excellence and a high-quality customer experience. This role focuses on strategy, tactical execution, and continuous improvement by optimizing processes and driving efficiencies while keeping the customer at the center. The position involves managing supervisors, monitoring KPIs, and fostering a collaborative, high-performance culture across both teams.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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