Sovos Compliance
The Manager, Customer Support at Sovos leads a team of support analysts, specialists, and engineers, overseeing day‑to‑day operations, performance metrics, and escalation processes to ensure high‑quality, customer‑first service across all channels. The role balances people leadership with operational excellence, leveraging AI tools and cross‑functional collaboration to drive satisfaction and continuous improvement.
Headquarters
Wilmington, Massachusetts, United States
Company Size
1001-5000 employees
Founded
2015
Sovos provides scalable global tax compliance software designed to automate and streamline tax reporting for businesses worldwide. The platform supports always-on tax compliance, helping ensure accurate reporting and reduce regulatory risk across multiple jurisdictions. Sovos positions itself with “True Confidence for a Regulated World,” offering solutions for global tax determination, reporting, and regulatory data management. Global enterprises rely on Sovos to simplify complex tax requirements with a unified compliance platform.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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