Manager, Customer Support

Tekmetric(3 days ago)

HybridFull TimeManager$75,000 - $95,000Customer Support

About this role

Tekmetric is a cloud-based platform serving auto repair shops, aiming to streamline operations, enhance customer service, and support growth with a community-driven approach. The company focuses on innovation, quality, and building a movement within the industry.

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Required Skills

Customer Support
SaaS
AI Tools
Team Leadership
Support Operations
Customer Success
Communication
Problem-solving
Zendesk
Metrics Analysis

About Tekmetric

tekmetric.com

Tekmetric is a cloud-based shop management platform for automotive repair shops that centralizes workflow, scheduling, estimates, and customer communications. The software includes digital inspections, inventory and parts management, integrated payments and invoicing, marketing tools, and reporting/analytics to help shops boost efficiency and revenue. Built for independent repair shops and service centers, Tekmetric connects with parts suppliers, accounting tools and payment providers to give owners visibility into technician productivity and shop performance.

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