First Due
The Manager, Customer Support will own daily execution and operational health of First Due's support team, overseeing queue management, escalations, and performance metrics. This role involves hands‑on coaching, process improvement, reporting, and cross‑functional collaboration to ensure high‑quality service for fire and EMS agency customers.
Headquarters
Garden City, New York, United States
Company Size
51-200 employees
Founded
2016
First Due is re-Imagining fire & EMS records management through cutting-edge software designed to drive your entire operation through a single platform. Learn more.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for First Due.
9% above the average for this role