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© All Rights Reserved. ApplyBlast.com
Vertex Inc
The Manager, Customer Support leads and directs Customer Support teams, delivering technical and non-technical product support across multiple channels to maximize customer satisfaction and meet service quality metrics. This role oversees support operations, defines and monitors KPIs, and facilitates the resolution of escalated customer issues. The position involves managing budgets, analyzing variances, and working in proximity to a Contact Center with occasional travel.
Headquarters
King Of Prussia, Pennsylvania, United States
Company Size
1001-5000 employees
Founded
1978
Vertex is the leading and most-trusted provider of comprehensive, integrated tax technology solutions, having helped 10,000+ businesses since 1978.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Vertex Inc.
Vertex, Inc. (NASDAQ:VERX) Is About To Turn The Corner
Sep 22, 2025
