Manager, CX Quality
Ethos Life(3 days ago)
About this role
Ethos is a life insurance technology company dedicated to democratizing access to life insurance and transforming the customer experience. The company utilizes robust technology platforms and innovative solutions to simplify the buying, selling, and underwriting of life insurance policies for consumers, agents, and carriers.
Required Skills
- Quality Assurance
- Customer Support
- Training
- Data Analysis
- Compliance
- Complaint Management
- Process Improvement
- AI Solutions
- Customer Experience
- Cross-Functional Leadership
About Ethos Life
ethos.comEthos is a U.S.-based digital life insurance company that offers instant online quotes and affordable term, whole, and indexed universal life policies. The platform emphasizes a fast, user-friendly buying experience — including no-exam options and same-day coverage — enabled by streamlined digital underwriting. Founded in 2016 (headquartered in Austin with an office in San Francisco), Ethos works with partner carriers, serves customers across the U.S., and has earned industry recognition and strong customer ratings.
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