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Manager, Digital Workspace Support at University of Miami - ApplyBlast

Manager, Digital Workspace Support

University of Miami

2 months ago

3.8 on Glassdoor

Coral Gables, Florida, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Digital Workspace Support oversees the operation and support of the university’s digital workspace tools, ensuring reliable, secure, and effective use of enterprise systems for communication, collaboration, and productivity. This full‑time, on‑site role in Coral Gables, FL manages service delivery, incident response, access administration, and continuous improvement for platforms such as email, cloud collaboration, videoconferencing, and file storage, while partnering with senior leadership and IT stakeholders.

Responsibilities

Oversee Tier 2 support for enterprise digital workspace systems
Manage incident resolution and service request escalation for digital tools
Supervise, train, and evaluate technical support staff

Skills

Qualifications

Bachelor's degree in relevant field

About University of Miami

miami.edu

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

1952

View Profile

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.