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Manager, eCommerce Order Fulfillment at Deckers Brands - ApplyBlast

Manager, eCommerce Order Fulfillment

Deckers Brands

4 months ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Manager, eCommerce Order Fulfillment role leads a team responsible for fraud prevention, order processing, outbound shipping optimization, and managing the returns experience at Deckers Brands. This position sets key performance indicators, manages budgets for freight and chargebacks, and collaborates with distribution and customer care teams to ensure timely processing and adherence to service level agreements. The ideal candidate will drive efficiency in the fulfillment lifecycle while coaching staff to meet business goals in a fast-paced environment.

Responsibilities

Manage outbound eCommerce freight forecast and budget
Oversee the fraud, returns, and order fulfillment team
Process eCommerce transactions ensuring accuracy and SLA compliance
Set clear KPIs and conduct regular performance reviews
Collaborate with cross-functional teams to optimize delivery speed

Skills

Qualifications

Bachelor's degree in related field5+ years in eCommerce operations or fulfillment5+ years in product management5+ years with order management systemsExperience with fraud prevention tools