Manager, EMEA Customer Operations
Lexmark(4 months ago)
About this role
The Customer Relationship Management (COM) Manager at Lexmark is responsible for leading teams to manage hardware and services engagements that meet customer expectations. This role involves coordinating services operations across multiple accounts, ensuring adherence to contracted service levels, and maintaining customer satisfaction while achieving revenue and profit targets.
Required Skills
- Team Management
- Customer Satisfaction
- Budget Management
- Analytical Skills
- Project Management
Qualifications
- BA/BS/BBA degree in Business or equivalent experience
- MBA w/ concentration in finance, administration or operations a plus
- PMP, CMM certification preferred
- ITIL / ITSM experience; certification preferred
- Six Sigma, Lean, TQM or other business process improvement methodology preferred
About Lexmark
lexmark.comLexmark, now part of Xerox, creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
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