Manager, Experience Center

The Manager, Experience Center serves as the operational engine for Security Benefit's in-house customer service function, translating strategic direction into daily execution and ensuring high-quality service across annuity and retirement plan products. This pivotal role involves leading a high-performing team, monitoring service-level goals, and overseeing the transition from outsourced call center partners to an internal Experience Center. The position requires strong coaching skills, operational expertise, and adherence to financial services regulations.