Manager, Experience Design Research
Capital(1 month ago)
About this role
The Manager, Experience Design Research at Capital One Canada leads the Experience Design (XD) research function to generate customer insights and CX metrics that inform product strategy and improve digital experiences for Canadian customers. The role oversees a team of XD Researchers and CX Associates, ensuring research and measurement programs drive measurable outcomes and align with cross-functional product and engineering teams.
Required Skills
- Research Leadership
- Team Management
- Mixed-Methods
- Qualitative Research
- Quantitative Research
- CX Measurement
- Usability Testing
- Ethnography
- Agile Research
- Data Storytelling
+2 more
Qualifications
- Bachelor's Degree (Experience Design, UX, Human-Centered Design, Social Science, Psychology, Research, or related)
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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