Manager, External Partnerships, Partner Center Strategy

The Manager, External Partnerships, Partner Center Strategy supports Macy’s global vendor strategy for offshore contact center operations and customer experience delivery. This role executes partner strategies, manages day-to-day vendor relationships, and ensures alignment with company goals related to performance, customer experience, and operational efficiency. The position serves as a key liaison between Macy’s and external partners, coordinating partner operations and driving consistency across multiple business lines and geographies.