Manager, Field Service (Pacific North West/ Mountain Region)

Outset Medical(6 months ago)

HybridFull TimeManager$126,247 - $165,291 (estimated)Field Service

About this role

The Manager, Field Service leads Outset’s customer-facing Field Service Engineers and represents the company to customers, partners, and internal stakeholders. This role reports to Senior Field Service leadership and is a visible, hands-on leader driving excellent customer experience and operational execution. The manager partners across functions (Sales, R&D, Supply, Clinical, Marketing) and supports events, trainings, and escalations. The role requires significant travel within the United States to support field teams and customers.

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Required Skills

SLA Management
Training
Coaching
Regulatory Compliance
Performance Management
Field Visits
Relationship Building
Project Management
KPI Tracking
Urgency

+9 more

About Outset Medical

outsetmedical.com

Outset Medical is a medical device company reimagining dialysis across care settings — from the ICU to the home. Its flagship Tablo hemodialysis system is a compact, integrated point-of-care platform that combines dialysis delivery, water management, and consumables to simplify setup and enable on‑demand treatments. Outset partners with hospitals, dialysis centers, and home-care providers to expand access, improve patient outcomes, and reduce operational burden through intuitive interfaces and cloud-enabled monitoring. Clinicians choose Outset for its emphasis on safety, ease of use, and more flexible, patient-centered dialysis delivery.

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