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Manager, Field Service at ASM - ApplyBlast

Manager, Field Service

ASM

2 days ago

2.5 on Glassdoor

Phoenix, Arizona, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Field Service leads field service operations for a North Phoenix customer account, ensuring safe and reliable equipment performance through installation, qualification, and sustainment. This role involves managing technical service teams, handling complex customer escalations, and driving continuous improvement to strengthen customer success and ASM's long-term partnerships. The position requires developing team capabilities, managing service performance metrics, and collaborating with internal and external stakeholders to meet production priorities.

Responsibilities

Lead Field Service operations and ensure safe execution of customer-critical activities
Coordinate complex customer escalations across multiple internal and external stakeholders
Develop team capability through qualification standards and succession planning

Skills

About ASM

asm.com

Headquarters

Almere, Flevoland, Netherlands

Company Size

1001-5000 employees

Founded

1968

View Profile

ASM is a materials discovery company that advances semiconductor progress through atomic layering and thin-film deposition technologies, including atomic layer deposition (ALD), epitaxy, PECVD, and vertical furnace processes. The company builds machines that enable the production of smaller, more advanced chips by engineering the functional material layers that define performance, power, and reliability in modern devices. With nearly 60 years of materials innovation, ASM serves chipmakers worldwide and plays a key role in enabling next-generation semiconductor scaling for applications including AI.