Manager, Fraud Quality Assurance
SoFi(1 month ago)
About this role
The Manager of Fraud Quality Assurance leads a team responsible for ensuring the accuracy and effectiveness of fraud detection and investigation processes. This role focuses on driving operational excellence, reducing risk, and implementing QA enhancements that directly impact fraud and risk KPIs. The manager partners with senior leadership and business units to align QA strategy with business objectives and regulatory requirements.
Required Skills
- QA Framework
- Team Management
- Process Improvement
- Fraud Typologies
- Risk Management
- Stakeholder Management
- Escalation Management
- Reporting
- Policy Compliance
- Microsoft Office
+2 more
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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