Manager, Guest Experience

Monumental Sports & Entertainment(1 month ago)

Washington, DCOnsiteFull TimeManager$70,000 - $75,000Guest Experience

About this role

The Manager, Guest Experience oversees the Guest Experience function for Capital One Arena, ensuring the department delivers high-quality service and memorable experiences for attendees. This role supports the arena's event operations and maintains departmental standards, policies, and programs. The position represents the organization to guests, partners, and internal teams while ensuring compliance with venue practices and cultural values.

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Required Skills

Staff Leadership
Recruitment
Training
Scheduling
Staffing Plans
Payroll
Incident Logging
Performance Reviews
Guest Resolution
Procedure Development

+6 more

Qualifications

Bachelor's Degree

About Monumental Sports & Entertainment

teamworkonline.com

TeamWork Online is the leading jobs marketplace and professional network for sports and entertainment. It connects candidates with 1,500+ employers across the NFL, NBA, WNBA, MLB, NHL, MLS, NWSL, college athletics, sports tech startups, agencies, arenas and more. Job-seekers can search listings, join industry events, and build relationships with teams and organizations, while employers use the platform to post openings and hire talent. The site positions itself as the largest industry-focused network united by skills and passion for sports.