Manager, Guest Services

The Manager, Guest Services oversees operations and staff across Phoebe Putney Memorial Hospital, providing leadership to Guest Services, Central Communication, Hospitality, and Points of Entry teams. The role involves hiring, supervising, and developing employees, managing budgets, and partnering with leadership to enhance patient and guest experiences. Responsibilities include handling complaints, overseeing wayfinding and concierge services, and ensuring adherence to policies and customer service standards.