Manager - HR Service Management
Amgen(1 month ago)
About this role
The Manager, HR Service Management leads the HR service management framework to ensure efficient, consistent HR service delivery aligned with enterprise standards for quality, compliance, and employee experience. The role oversees service performance, governance controls, and system enablement while partnering with global process owners, HR operations, and technology stakeholders to optimize operations and strengthen service maturity.
Required Skills
- ServiceNow
- Workday
- Service Governance
- SLA Management
- Case Management
- Process Governance
- Data Analysis
- Power BI
- Stakeholder Management
- Audit Compliance
+1 more
Qualifications
- Bachelor's Degree
- ITIL Foundation
- Lean Six Sigma Green Belt
About Amgen
amgen.comAmgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
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