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Manager - HR Service Management at Amgen - ApplyBlast

Manager - HR Service Management

Amgen

5 months ago

3.6 on Glassdoor

Hyderabad, India

Hybrid

Full Time

Senior

0 applicants

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About this role

A Manager, HR Service Management at Amgen drives operational excellence and service governance across HR shared services to ensure efficient and compliant delivery. The role involves leading the HR service management framework, optimizing service platforms like ServiceNow and Workday, and acting as a strategic partner to global process owners and technology stakeholders. Key focus areas include establishing governance controls, enhancing service performance through analytics, and enabling teams to meet enterprise standards.

Responsibilities

Lead the end-to-end HR Service Management framework ensuring service consistency and scalability
Oversee case management and service catalog administration across key HR platforms
Govern HR service delivery to ensure compliance with enterprise policies and audit standards
Design service performance dashboards to track operational efficiency and SLA adherence
Partner with leadership to define actionable service management goals and operating model transitions

Skills

Qualifications

Master's degreeITIL FoundationLean Six Sigma Green Belt

About Amgen

amgen.com

Headquarters

Thousand Oaks, California, United States

Company Size

10001+ employees

Founded

1980

View Profile

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.