Manager I, Professional Services

OpenGov(1 month ago)

HybridFull TimeManager$105,000 - $128,000Professional Services

About this role

The Manager I, Professional Services at OpenGov leads a team of Implementation Analysts and Consultants, ensuring timely and budget-friendly deployment of AI and ERP solutions for government clients. This role involves overseeing project execution, coaching team members on technical problem-solving, and collaborating with cross-functional teams to enhance implementation efficiency and customer satisfaction. With a focus on high-quality customer service, the manager also addresses complex project challenges, manages delivery metrics, and contributes to internal process improvements.

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Required Skills

Team Leadership
Project Management
Customer Satisfaction
Technical Acumen
Data Preparation
Workflow Documentation
Product Configuration
Mentoring Skills
Problem-Solving
Implementation Methodology

+22 more

Qualifications

Bachelor's degree preferred or commensurate experience
3 years of project delivery experience in a SaaS setting

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.