Manager, Import Customs House Brokerage (CHB)

The Manager, Import Customs House Brokerage (CHB) directs the day-to-day import customs clearance of international freight across air, ocean, and domestic modes. This role establishes policies, service standards, and KPI targets, leads and develops the import team, and ensures full compliance with federal and foreign regulations governing imported products. The position involves supervising staff, managing customer requirements and quotations, and overseeing shipment tracking, recovery, and delivery coordination.