Manager, Incident Response (India) - Operations Center
Cosm
About this role
The Manager, Incident Response oversees global incident management operations, ensuring high-severity incidents are efficiently handled and operational data maintains high quality for a reliable technology ecosystem. The role involves leading a team, defining KPIs, conducting trend analysis, and continuously improving incident response processes within a follow-the-sun model.
Skills
Qualifications
About Cosm
cosm.comCosm is a global technology company that designs and delivers immersive experiences for sports and entertainment, science and education, and parks and attractions. They operate and power venues like Cosm Los Angeles, hosting live sporting events, theatrical productions (e.g., Cirque du Soleil), and other location-based experiences. Cosm combines venue technology, digital content and ticketing/venue apps to create interactive, large-scale experiences for audiences and event partners worldwide.
About Cosm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Cosm.
Salary
$102k – $153k
per year