Manager, IT Operations

The Manager, IT Operations leads the IT delivery operations team at the Global Capability Center in Pune, India, ensuring day-to-day execution, service quality, and workforce development. This role aligns with U.S. teams to provide seamless support, driving operational excellence, automation, and continuous service improvement for enterprise IT systems. The position oversees helpdesk, system administration, networking, and infrastructure functions while managing vendors and ensuring compliance with ITIL and SOX standards.