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© All Rights Reserved. ApplyBlast.com
Harper
The Manager - IT Service Desk leads day-to-day service desk operations, including intake, triage, and client follow-up across multiple support channels. This role supervises technical staff, implements ITIL-aligned practices, and ensures high-quality service delivery while fostering a collaborative team culture. The position also involves monitoring performance metrics, managing vendors, and supporting IT projects to enhance service readiness and accessibility.
Harper College is a public community college in Palatine, Illinois, serving the northwest suburban Chicago area since 1967. It offers more than 100 career and transfer programs and hundreds of in-person and online courses, plus certificates and continuing-education options. The college provides student-centered services and tools—One Stop advising, the MyHarper portal, Blackboard, a campus library, and career resources—to support academic transfer and workforce preparation. Harper partners with local employers and four-year institutions to create transfer pathways and hands-on training for diverse learners.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Harper.
Harper didn’t post a salary, so this is our estimate from similar listings.