Manager, IT Support & Operations
Anthropic(1 month ago)
About this role
The Manager, IT Support & Operations will lead and transform Anthropic’s globally distributed IT support and operations function, defining strategy and building a high-performing team to keep employees productive and secure. The role focuses on evolving support from reactive to proactive by implementing scalable systems, automation, and self-service, while operating a 24/7 global support model. The manager will partner cross-functionally with Security, People Operations, Workplace, and IT Engineering to deliver an exceptional employee experience and maintain rigorous security posture.
Required Skills
- Strategy
- Team Building
- Systems Design
- Support Model
- Automation
- Self-Service
- Asset Management
- Endpoint Management
- SaaS Administration
- Vendor Management
+7 more
Qualifications
- Bachelor's Degree in Related Field
About Anthropic
anthropic.comAnthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.