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Manager, IT at Hippo Insurance - ApplyBlast

Manager, IT

Hippo Insurance

3 days ago

3.6 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, IT leads the support team and assists customers through various channels while driving continuous improvements to internal tools and processes. This role involves managing team performance globally, leveraging AI tools to enhance Helpdesk efficiency, and administering the SaaS environment. The position requires strong leadership, technical expertise, and a focus on delivering exceptional customer service experiences.

Responsibilities

Co-manage and administer SaaS environment including identity access management and O365
Lead cross-functional projects and translate requirements into actionable objectives for IT staff
Manage global team performance through Service Level Objectives and provide technical escalation support

Skills

About Hippo Insurance

hippo.com

Headquarters

San Jose, California, United States

Company Size

501-1000 employees

Founded

2015

View Profile

Hippo Insurance Services is a licensed insurance agency operating in all 50 states that helps homeowners compare and purchase home insurance policies from a network of 70+ top-rated carrier partners in under 60 seconds. Customers work with dedicated Hippo agents to find personalized coverage, with additional options for auto, flood, landlord, and pet insurance. Hippo also offers the Hippo Home app, which provides seasonal maintenance checklists and home care resources to help homeowners proactively protect their properties.