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Manager, Learner Services & Experiences at Merit America - ApplyBlast

Manager, Learner Services & Experiences

Merit America

4 days ago

3.4 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Manager, Learner Services & Experiences at Meritus College oversees the full ecosystem of learner support services, including academic advising, tutoring, wellness, accessibility, and library services. This role ensures services are available, accessible, high-quality, and effectively integrated into the learner experience while serving as the central coordination point across services and the primary escalation point for complex learner needs. The position involves leading the Learner Success Partners team, managing vendor and tool relationships, and driving continuous improvement in learner support processes.

Responsibilities

Oversee learner services operations and coordinate support ecosystems
Lead and mentor Learner Success Partners to ensure consistent coaching
Manage vendor relationships and evaluate AI-enabled support tools

Skills

Qualifications

Bachelor's degreeMaster's degree in higher education, counseling, or a related field

About Merit America

meritamerica.org

Headquarters

Washington, District Of Columbia, United States

Company Size

201-500 employees

Founded

2017

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Merit America is a workforce education nonprofit that helps adult learners break into technology careers through short, employer-aligned training programs that can be completed while working. Their programs (e.g., technical and IT-focused pathways) combine hands-on skills training, career coaching, and job placement support so graduates can move into well-paying roles without a four-year degree. A core differentiator is flexible, income-contingent financing—students pay $0 up front and defer costs until they’re hired—alongside partnerships with employers to drive real hiring outcomes.