Manager, Learning Experience Design (Hybrid)

Capital One’s Card Shared Services Learning & Knowledge team is seeking a Manager, Learning Experience Design to lead a team focused on transforming frontline learning into experiential, personalized, and in-the-flow-of-work performance solutions. This role leverages generative AI, modern learning science, and agile practices to design high-impact learning experiences for call center agents, back-office support, and their leaders. The position aims to maximize operational impact by driving measurable improvements in call quality, task competence, and agent productivity.