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Manager, Loyalty Store Operations at skechersusa - ApplyBlast

Manager, Loyalty Store Operations

skechersusa

5 months ago

Manhattan Beach, CA

Onsite

Full Time

Senior

0 applicants

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About this role

Manager, Loyalty Store Operations at Skechers ensures a seamless and consistent loyalty experience across all retail stores, bridging Digital, Retail, and Customer Service to execute loyalty program benefits, promotions, and processes effectively in-store.

Responsibilities

Own the end-to-end in-store loyalty experience, including enrollment, associate engagement, and POS execution
Ensure loyalty benefits (rewards, points, offers) are applied accurately and consistently at POS
Identify and address friction points across key customer journeys (earn, redeem, returns, exchanges)
Partner with Customer Service to resolve experience gaps impacting customer satisfaction and retention
Establish loyalty as a measurable and accountable KPI within store operations

Skills

Qualifications

Bachelor’s Degree in Business, Marketing, Retail Management, or related field5–8 years of overall professional experience in Retail Operations, CRM/Loyalty, or Omnichannel Operations, including 3+ years in a directly related role