Manager, Machine Learning, Community Support Products

Airbnb(1 day ago)

RemoteFull TimeSenior$120,000 - $160,000Community Support Engineering

About this role

Airbnb is looking for an ML Manager in China to lead a team of machine learning engineers working on AI-powered products to enhance community support experiences. The role involves developing scalable AI models, fostering team growth, and collaborating with stakeholders to improve customer service.

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Required Skills

ML
AI
LLM
Team Leadership
Model Development
Systems Engineering
Design Reviews
Stakeholder Management
Problem Solving

Qualifications

PhD in Computer Science, Mathematics, or Statistics
9+ years of experience in AI models and products
2+ years experience with LLMs
2+ years managing machine learning teams

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.

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