Manager, Managed Services Client Delivery FR
NTT DATA,(2 months ago)
About this role
The Manager, Managed Services Client Delivery leads a team of delivery specialists responsible for end-to-end contract management and client engagement for local, small to medium complexity accounts. The role ensures service delivery aligns with agreed SLAs, drives client satisfaction, and maintains contract profitability across multiple sites and service offerings. The manager also collaborates with cross-functional teams and vendors to resolve issues, mitigate risks, and drive continuous service improvement.
Required Skills
- Client Management
- Service Delivery
- Contract Management
- Vendor Management
- Stakeholder Management
- Leadership
- Project Management
- Financial Management
- SLA Management
- Risk Management
+5 more
Qualifications
- Bachelor's Degree
- ITIL
- PMP
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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